Shipping Policy

  /  Shipping Policy

Shipping Policy for the Family Hope Center platform

Thank you for visiting and shopping at The Family Hope Center.‚Äč Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

Shipment Method Estimated Delivery Time Shipment Cost
FedEx Standard 3-5 business days Free
FedEx Two Days 2 business days $12.95
FedEx Overnight 1-2 business days $19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.
Update this section based on carriers you support.

Shipment to P.O. boxes or APO/FPO addresses

The Family Hope Center‚Äč ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Family Hope Center‚Äč is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Family Hope Center is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Update this section if ship to countries outside your home country. (@Ben this is technically true – I would suggest keeping this for now)

Returns Policy

Our ‚ÄčReturn & Refund Policy‚Äč provides detailed information about options and procedures for returning your order.

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